 BEWARE!!!
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if you have any queries about these topics This is actually happening as I have had the phone call myself! If you get a phone call like this then HANG UP on them!! It works like this. Someone (with a strong Indian accent in my case) rings you up and tells you they are from "Windows Support Centre" (or maybe "On support Click" or "Comantra Services") and tells you that they have had a report of errors on your computer and that they will help you fix them. If you let them proceed they will give you instructions on how to call up a program called "Event Viewer" (see below) which enables you to look at a whole stack of log files for various aspects of your computer. At least one of these logs will, in the normal course of events, show some errors and/or warnings which you need not worry about if your computer is behaving normally. The fact that there are some errors or warnings showing is how they try to get you in. They will then try to get you to allow them to gain access to your computer so that they can "help you solve the problems". It is really quite easy to allow someone to have remote control of your computer but remember it can only happen if YOU give the caller permission to do so. Click here to read a Microsoft article about remote access. Remote access is a useful tool for problem solving PROVIDED you trust the person to whom you give access!! Once they have remote access control of your computer they will try to gain access to passwords, email addresses, and all sorts of things. REMEMBER!! - If you get a phone call like this then HANG UP on them!!  The Event Viewer If you want to have a look at your Event Viewer, then go to your Control Panel and click on:- Windows XP - Performance & Maintenance Windows Vista - System & Maintenance Windows 7 - System & Security (Note - depending on how your system has been configured you may not see the above option but be taken straight to the following.) Then click on (all versions):- Administrative Tools Then double click on:- Event viewer In some windows systems you can also start Event Viewer by clicking on the Start button and going to:- All Programs | Administrative Tools | Event Viewer |